Waiter/Waitress job description

Waiter/Waitress job description

1. Basic Function:

Technical Skills

Skills and Knowledge unique to this position

·         Knowledge of all F&B Standard operating procedures, quality presentation, and service and products.

·         A good understanding and knowledge of the kitchen

·         Knowledge of the area Competition, Promotional concepts

·         Knowledge of wines and beverage, food trends and special seasonal foods

·         Ability to assess quality control and adherence to service standards

·         To greet guest on arrival.

·         To ensure that the mise-en-place is correct to enhance the service times

·         To oversee the busboy and offer assistance where necessary

·         To conserve energy and water

·         To Minimise operating cost by using all equipment and products in accordance with guidelines set and ensure all equipment are turned off at the end of the shift

·         To acknowledge returning and regular clients

·         To check back with the clients during their meal, any comments should be forwarded to the outlet manager/chef

·         Asst the Service Leaders when  required

·         To serve the food and beverage to the tables

2. Major Duties And Responsibilities:
Influence Skills	Assist with maintaining all current Standards Administer service strategy for the outlet to all internal parties
Innovation Sensitivity Rapport Building	Generate new ideas for service and products that will maintain a competitive and leading edge over our competitive set Understand and effectively manage cultural needs and expectations of different groups utilizing Hotel Positively identify and acknowledge excellence in operations impacting in all outlets
Coaching
Communication	Actively participate in the daily F & B briefing Attend feedback meeting as requested Actively participate in other meeting as requested
Financial Performance	To up sell any wines, aperitifs, night caps and dishes or specialties that the chef wishes to promote To check the guest bills are correct to avoid any discrepancies

  

Position Title:	F& B Waiters
Department:	Food and Beverage
Grade:
Reports To:	Asst Restaurant Manager or  Captains
Approval & Date
General Purpose Of Job:	Food and Beverage Service